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housIT is a virtual community of people interested or involved in housing to share knowledge and skills about best practice and innovation relating to housing and IT.

Monthly Articles have been specially commissioned by housIT. When you've had a read, do leave your comments on the discussion board, or contact us to let us have your views.

Have a look, too, at our sponsors' articles, further down the page.

Month Title Author
July 2001 The Real Direct Online Repairs Service Swan Housing Group
May 2001 Choice-based lettings: the pilot scheme Hal Pawson
Apr 2001 Systems issues in customer service centres Keith Preston et al
Mar 2001 Workflow works Denise Harrison
Feb 2001 Online repairs system Knowsley Council

Feb 2001

Repairs Direct online service

South Staffordshire H A

Dec 2000 Local Government - Trends in Application of ICT Brian Westcott
Nov 2000 Connecting communities in Lewisham Paddy Swift
Oct 2000 IT trends (the annual RSL survey) John Stuttard
Sept 2000 Building the Places for People intranet Nigel Hodgetts
Sept 2000 Housingnet - Camden Housing's Intranet Hilary Simpson
August 2000 What are you doing watching television

Allen Therisa

July 2000 Social exclusion in the Knowledge Society David Wilcox
June 2000 Making the Most of IT Alan McDonald & Ann Martin


Sponsors' articles

Sponsor Title
Anite The software culture change (Tad Baranski)
Comino Meeting Customer Needs through a Customer Service Centre
IBS The balanced business scorecard and RSL's
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